The Information Commoner: Keeping Library Staff on Common Ground, 2013 September, Volume 8, Issue 1

http://dp.la/api/items/8a4e9a2c125ce22cb66298868db804ad

The Information Commoner: Keeping Library Staff on Common Ground, 2013 September, Volume 8, Issue 1

Utah Valley University Library

2013-09

This is the September 2013 issue of The Information Commoner, an online newsletter designed to keep all library staff members aware of services, developments, and staff professional activities and achievements.

Information Commoner Announcements In this Issue Mike’s Message 2 New Employee Spotlight 2 At Your Service 3 Department News 3 What’s Our Policy? 4 New Employee Spotlight 9 New Library Aides 12 Volume 8, Issue 1 September 2013 Archives at UVU Alumni Family Fun Fair The Sutherland Archives will have a table at UVU’s annual Alumni Family Fun Fair this Saturday, Septem-ber 28. There will be a prize wheel, giveaways, and—of course—materials from the speciall collections on display. Frida Kahlo Display There is a display of artworks by Frida Kahlo and her contemporaries on display on the fifth floor. The exhibit is sponsered by UVU’s School of the Arts, Artes de Mexico en Utah, Art Works - arts.gov, Utah Divi-sion of Arts & Museums, Utah Humanities Council, Latinos in Action, and El Semanal. The exhibit will be on display through October 17. Fall Break Hours The Library will be open limited hours between October 10-12. We will be open 8:00 AM to 5:00 PM. Nor-mal hours resume October 14. Extended Reference Hours The Reference Department has extended service hours on Fridays. We will now offer research help until 6:00 PM. Mike’s Message Whenever we have something that we are good at—something we care about—that experience and passion fundamentally change the nature of our first impressions. Malcolm Gladwell, Blink Have you ever been ignored while shopping and looking about for someone to answer your question? How many stores can you name where a friendly face asked you if they could help? (Home Depot comes to mind for me.) Increasingly, we are in the business of selling the Library and its services to faculty and students, competing for our budgetary dollars against a host of other UVU services. If a student walks into the Library and is met with a bunch of faces engrossed in a com-puter screen, or a group of Library staff more interested in their conversation, what do you suppose is that patron’s impression of the Library? In an age of seemingly alterna-tive information sources, what motivates a student to perceive the Library as the place to go? Everyone of us needs to make a marked effort to lift up our eyes, engage patrons coming through the gate, and be aware of that befuddled look we all know so well. A student who walks away to get answers elsewhere is a student we have lost, perhaps forever. On the other hand, a student who gets a friendly and informed answer will return again and again. Marketing the Library as a place of research and service needs to be a top priority. Background Information: I grew up overseas until elementary school, when my parents fell for the lovely people of South Dakota and never left. I came out to Utah for college, fell for the lovely hikes and mountain biking and never left. Education: I did my BA in anthropology at BYU and am applying to grad schools for an MLS. Favorite Things: Knitting, crosswords, read-ing, music, baking (current quest is perfect pie crusts). I’m getting my golden years in early so I can be a free running, drag boat racing grandma later on. Anything else? I’m very excited to be part of the Circulation Department and help to help out wherever I might be useful in the Library. 2 Employee Spotlight: Olivia Wilkinson By Lesli Baker Did you know that our customers gain their first impression of the Library based on the commu-nication skills of the first person they come into contact with? As the saying goes, we only have one chance to make a good first impression. That first impression will influence a student’s future impressions. Great service will bring our students and faculty back for more. Advanced Connections offers some tips that will put some extra polish on our service interactions. One of the tips is to make sure that what you say has a friendly and helpful tone. For example: Average Communication Advanced Communication “Yes?” “How may I help you?” “You’re welcome. “You’re quite welcome. I’m happy to help!” “Yes, I remember you.” “Sure, I remember you. It’s good to see you again!” Remember, your communication skills advertise our service attitude and abilities. Make sure you are sending the right message! 3 At Your Service News from Technical Services By Keith Rowley In the new fiscal year, credit card ordering for videos and rush orders started July 9. Regular book orders resumed August 26. In the short time since ordering started, we have already paid or encumbered over $40,000, or about 20% of this year’s acquisitions budget. This is a really great beginning to this year’s cycle. Cataloging has been busy with a nice supply of new books and videos to catalog. The catalogers have had a fun time watching the prog-ress of the new classroom building. MARC records for our first streaming video package, Films on Demand (see “News from Media” for details), have recently been downloaded into Symphony. 12,332 streaming vid-eos from Films on Demand are now accessible through the online catalog. Check them out! 4 What’s Our Policy? By Lesli Baker We are hearing more and more on campus about service animals, and we all need to be aware of the laws surrounding these animals. The following paragraphs are exerpted from ADA 2010 Revised Requirements: Service Animals (www.ada.gov/service_animals_2010. htm). Service animals are defined as “dogs that are individually trained to do work or perform tasks for people with disabili-ties. Examples...include guiding people who are blind, alert-ing people who are deaf, pulling a wheelchair, alerting and protecting someone who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to com-fort or provide emotional support do not qualify as service animals under the ADA.” “Under the ADA, state and local governments, businesses, and nonprofit organizations that serve the public generally must allow service animals to accompany people with disabilities in all areas of the facility where the public is allowed to go.” “When it is not obvious what service an animal provides, only limited inquiries are allowed. Staff may ask two questions [emphasis added]: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task.” “Allergies and fear of dogs are not valid reasons for denying access or refusing service to people using service dogs. When a person who is allergic to dog dander and a person who uses a service animal must spend time in the same room or facility, for example, in a school classroom or at a homeless shelter, they both should be accommodated by assigning them, if possible, to different locations within the room or different rooms in the facility.” “A person with a disability cannot be asked to remove his service animal from the premises unless: (1) the dog is out of control and the handler does not take effective action to control it or (2) the dog is not housebroken. When there is a legitimate reason to ask that a service animal be removed, staff must offer the person with the disability the opportunity to obtain goods or services without the animals presence.” 5 By Kim Rollins I’m excited for my new responsiblity of overseeing Access Services and am quickly seeing all of the fantastic things our frontline staff does each day to make our users’ experiences with the Library positive. Here are some of the things we’ve been working on: • An elaborate training system for new aides that involves training sessions, scripts of topics, and an online training checklist. • An electronic form anyone on the library staff can use to request help with a library project from the library aides. The supervisors will see that it gets done. • Set work times at the service desk for the circulation supervisors, similar to the refer-ence desk schedule, that increases quality transations and efficient use of our aides. • Reviewing Access Services information on the Library’s website, with input from the current library aides. • Possible improvements in textbook access in the online catalog. • Creating a cleaning station in the Family Study Room. • RFID tagging for reference books. Lasca has been missed on the team and on the front lines. Everyone has jumped in to cover extra hours. We are finishing up the most chaotic part of the semester with hiring, scheduling, and training and look forward to a productive, service-oriented semester. If you have any suggestions concerning Access Services, please let me know! Lest you forget who does what in Circulation, here’s a rough overview: Alan Service Desk, ERES—Streaming, Streaming Committee Chelsie Service Desk, evening supervisor, textbook reserves, back up for Alan and Ross, processing, new book display, receiving donations, mending Cole Service Desk, training, Wasatch Library staff training, monthly kudos pro-gram, Fire Science Library J Service Desk, faculty delivery service, stacks management, Marketing Committee, Reference Desk Judy Service Desk, hiring, scheduling Continued on next page. News from Access Services Continued from previous page. Lasca Service Desk, ordering Olivia Service Desk, fines, collections, notices, incomplete returns, billable damage, lost items, Reference Desk, Streaming Committee Tony Service Desk, media equipment, ERES—Documents and non-streaming vid-eo, Emerging Technologies Committee Ross Interlibrary loan, document delivery, Resource Sharing Committee 6 News from Systems New ContentDM Server (6.4 Version) By Mark Stevens All collections from the old ContentDM server have been moved to the new server. The new server’s processing power is roughly four times that of the old server (considering CPU processing power and RAM), and it has massive amounts of disk space available (immedi-ately or augmentable). Currently we are working patiently with OCLC to resolve significant errors in the web interface. EAD finding aids also must be refitted to function on the new server. You can peek at the current appearance of the new 6.4 interface (http://content-dm. uvu.edu), which is readily customizable to suit our Archives’ requirements and tastes. All customizations to version 6.4 are automatically supported by OCLC, so our local retrofitting of customizations is eliminated—a win-win situation for everyone. Computer Updates By Carlos Alarco During the summer, the Library replaced its aging equip-ment in the second floor instruction labs. There are 30 new Lenovo all-in-one computers in LI 207 and 27 in LI 206. These computers run Windows 7. The iMacs in LI 205 have been replaced. The new iMacs run Windows 7 and Mac OSX. The podiums have also been improved with a new con-sole program and monitors, as well as new quiet com-puters. These changes will make teaching in those rooms more efficient and pleasant. 7 News from Electronic Reserves By Alan Stephens Video streaming on ERES continues to grow. I have added 85 videos to the system since the beginning of August, and I have another 20 in process as I am writing this. The reference computer, instruction labs, and info pods have all been upgraded to Inter-net Explorer 10, which will cause some difficulties with ERES. To open articles or videos in IE 10, you will have to set the browser to compatibility view. There are a couple of ways to do this: 1. Use the torn paper icon in the browser’s address bar. Click to turn the icon blue for compatibility view. 2. If the icon is not visible, open the Menu or Command Bar and click Tools. Select com-patibility mode. You also have the option of using Firefox. With a new school year upon us, I thought it would be a good idea to review the password formats for Electronic Reserves. There are two type of passwords on ERES: course pass-words and video/document passwords. The basic course password is used for the majority of ERES pages. The basic format is the instructor’s last name followed by the department abbreviation and course number, all in lower case. For instructors with hyphenated last names, just use the portion of the name before the hyphen. Examples: • The password for Archaeology 1100, taught by Alex Stecker, would be steckerarch1100. • For Anthropology 107G, taught by Gwen Anderson, the password would be andersonanth107g. • And, finally, the password for Angie Banchero-Kelleher’s Dance 4150 class would be bancherodanc4150. Videos do not follow this pattern. Most of the videos on ERES, as well as a handful of documents, have their own passwords. For a student to access one of them, he or she will need to have the course password and the password for the item. Students must get the video and document passwords from their instructors. The nursing videos are a special case. Due to licensing agreements, students may only get the course password for the nursing video from their instructors. If students ask for the password for the Tay-lor Skills or Obstetrical Nursing videos, tell them that they will need to talk to their instructor. News from Media By Trevor Young Media has been very focused on completing two tasks. In April, we began applying RFID tags to the entire video collection. Heather worked very hard and very fast and just last week completed the task. She applied each of the 17,000 tags herself. It’s impressive that she completed a task of such magnitude, especially considering how step-intensive the process was. To apply tags, the liner needed to be completely removed before the tag could be placed, then reinserted into the case. Thanks to her efforts, the video collection can now reap the benefits of the inventory device used to keep track of the book collec-tions. In the summer issue, I reported on our exploration of various streaming packages. We had originally decided to go with VAST, Alexander Street Press’ package. The content and fea-tures were fine, but the price was more attractive. What we really wanted, but couldn’t afford, was Films on Demand (FOD), by the Films Media Group. After some tough negotiations and scrambling to secure extra funds, we were able to subscribe to our favorite collec-tion. That subscription is now in place, giving us access to over 12,000 premium films, mostly produced by Films in the Humanities and Sciences. They can easily be found in our catalog or on FOD’s site and streamed at home, on campus, or in classrooms. Films on Demand is also available from the Library’s com-plete list of databases: www.uvu.edu/library/libsearch/alldatabases.html. Further, all FOD films come with public performance rights, which means they could even be used for a campus screening. I want to point out that evaluating the content of streaming platforms is an extremely daunting task. I relied heavily on Heather to watch countless films across many platforms to get a sense of quality. Thanks, Heather! 8 EDITORIAL INFORMATION The Information Commoner is an internal communication tool published once a month by and for the Utah Valley University Library staff. Input from all library staff is encouraged. The deadline for information submittal is the third Friday of each month. Send information to Lesli Baker via email. 9 News from Reference/Instruction By Annie Smith There have been a few changes in the Reference/Instruction department during the last couple of months. On top of the usual inundation of new and returning students at the reference desk, we have also had some changes to librarian duties. Kim has taken over Jacques’ position as Access Services Librarian. Jacques is now a Collection Management Librarian, overseeing our distance education services and collection analysis. Jacques has also taken over Catherine’s collection areas, to free up more of her time for Archives proj-ects and tasks. Any in-depth research questions about history or political science should go Jacques, as well as suggestions for books in those subject areas. You may have noticed our other change in the Announcements section of this issue. We received feedback from the Circulation Department that they were getting lots of refer-ence- type questions from students after 5:00 PM on Fridays. So we extended our service hours on Friday to 6:00 PM. I collect reference statistics (and have for about three years now), and I plan to review the numbers to see if there are times when we need to add or subtract reference hours. We want to be sure that a librarian is available when students need help with their research. But there are only so many librarians (and willing circulation supervisors), and we need to make sure that we’re making the best use of everyone’s time. The new reference hours are: Monday—Thursday 8:00 AM to 10:00 PM Friday 8:00 AM to 6:00 PM Saturday 10:00 AM to 7:00 PM Employee Spotlight: Jandy Jorgensen Background Information: I am from Pleasant Grove. I still live there, Education: I received my undergraduate degree right here at UVU. I majored in English literature. I am currently working on my Master’s degree in library science from the University of Alabama. Favorite Things: I enjoy dancing, swimming, read-ing, and spending time outdoors camping and four-wheeling. Anything else? I love Café Rio and Diet Coke. My favorite color is pink. I am getting mar-ried on October 10. News from the George Sutherland Archives 10 By Catherine McIntyre Archives will have a table at the Alumni Family Fun Fair on September 28. Aimee will be staffing it. There will be a display of Archives materials, a prize wheel, giveaways, and treats. October is National Archives Month and we have two displays planned in celebration. One exhibit will feature unique items we have in the UVU Archives and Special Collec-tions. The second, a one-day only exhibit, is a special loan from BYU’s L. Tom Perry Special Collections: two volumes of Saint John’s Bible. The exhibit is on October 17. The volumes are volume one (Pentateuch) and seven (Letters and Revelation). According to Wikipedia, Saint John’s Bible is the first completely handwritten and illuminated bible commissioned by a Benedictine abbey since the inven-tion of the printing press. It was officially commissioned in 1998 and completed in December 2011. Saint John’s Bible is divided into seven volumes and is two feet tall by three feet wide when open. The Bible is made of vellum with 160 il-luminations. According to Abbot John Klassen, it cost an estimated $8 million to produce. Please remember the date and time, October 17, 1:00 PM to 5:00 PM, and stop by the Archives for this rare opportunity. We’ve had a special visitor to the Archives, T.W. “Bill” Ireland from Indian Wells, California, who found a treasure trove of information about his family in our Archives! Almost a year ago, while doing Google searches on family names, Ireland found the finding aid for the Steve Zolman Collection of John Varah Long Family Materials. The collection included pa-pers regarding the family of Thaddeus Ireland, his great-grandfather! We sent him scanned copies of docments, but he wanted to see them in person. Ireland visited us on September 16 and 17. The papers answered questions he wasn’t able to find answers to elsewhere, even at the Utah State Archives and historical societies and archives in Maine! This is a testament to the value of online searchable finding aids. Yay for Aimee and EAD! We have another new collection. Utah Valley Regional Medical Center donated a large collection of photographs and news clippings ranging from the 1960s through the 1980s. Many of the photos show various buildings in the hospital’s history. Continued on next page. Utah Valley Hospital, c. 1960 Saint John’s Bible, 2011 11 Continued from previous page. Digitization News We have been partici-pating in a statewide digitization projct called, “Pioneers in Your Attic: Preserving the Legacy of the Western Overland Migration.” All of Utah’s universities are partner-ing with public libraries, museums, historical societies, and other groups to set up free scanning events throughout Utah. We are working with Utah, Wasatch, and Millard counties. We schedule a scanning event in a town’s library, then invite the public to bring in any original family diaries, letters, photos, journals, drawings, business papers, etc., that were created between 1840 and 1890. We will scan them for free, send the owner a digital copy, and add the digital images to a free online database in the Mountain West Digital Library. It’s a great way for people to share their family treasures with researchers. So far, Brent and I have beeen to libraries in Provo, Pleasant Grove, Heber City, and Delta. We have to following events scheduled: Orem Public Library October 8 5:00 PM to 8:00 PM Millard High School October 12 8:00 AM to 3:00 PM Spanish Fork Library October 17 3:00 PM to 7:00 PM Springville Public Library October 19 10:00 AM to 4:00 PM This has been a great opportunity to connect with family history centers, historical societ-ies, DUP camps, senior citizens centers, and libraries in these towns and surrounding areas. We will also scan materials in the Archives and go to people’s homes if they cannot make it to the events. I hope you will spread the word about this unique opportunity—tell your family, friends, and neighbors. The project website is http://mwdl.org/portals/pioneers. php. We also completed a big digitization project, thanks to an LSTA grant from the Institute of Museum and Library Services and the Utah State Library. We gathered the historic run of the student newspaper, from one issue printed in 1966 (the UTTI Scope) through the UVU Review, December 2012. The digital collection is online at http://contentdm.uvu.edu/cdm/ landingpage/collection/trades. We upgraded to a newer version of ContentDM, version 6.4, so there are some differences in the displays of the collections. We also moved to a new server. So many thanks to Mark Stevens for seeing those two big migrations through and for troubleshooting problems and trying to work with ContentDM support. There are still a few glitches. If you run across problems accessing anything, please let me know and we will try to address it. 12 Written by themselves I am Asha Verma. I am from India. My major is computer science. I love hiking, sketching, and outdoor activities. My name is Brandy Green. I grew up in Pleasant Grove and still live there. I am married, with three children. This is my third semester and I love it! I am currently working on a Bachelor’s degree in psychology, after which I plan to apply to medical school. I want to be a neonatal surgeon. Outside of work, I enjoy spending time with my family, cooking, read-ing, and going to the movies. I’m Danielle Carrier and I’m from all over. I am an English major, with an emphasis in cre-ative writing. One of my talents is being able to say hello and goodbye in 10 languages. I like to watch movies, read books, and play tennis. I recently adopted two kittens. I am David Rogers, from Provo. My major is digital media and my area of study is film production. I like to camp, hike, and enjoy the outdoors. I am interested in astronomy, es-pecially the astronomy of ancient peoples. My current film project is a documentary film exploring the prehistoric cultural astronomy of the Southwest (Four Corners Region). My name is Devin Barney. I am from Pleasant Grove where I have lived my whole life. I have been going to UVU since 2008 and am currently pursuing a Bachelor’s degree in be-havioral science, with a psychology focus. I like to watch The Office, play Ultimate Frisbee, and do any type of fishing. I like to read classic books and am currently reading The Invisible Man. My name is Dolly Sanjinez. I am a pre-Physician’s Assistant majoring in biology. Aside from loving science, my other passion is dance. I am originally from Bolivia, and have been in the U.S. for 14 years. I love food, especially ceviche. My favorite books are those that im-pact your thinking and perspective. I recommend Aquariums of Pyongyang, by Chol-hwan Kang. My name is Hollie Smitheram. I was born in Boise, Idaho. I am the youngest of five kids. I am currently studying business management. I love the outdoors and animals and I love my family. My name is Kara Hill. I am from American Fork, but have lived in Indiana and Texas. My major is elementary education. I love watching children learn. I like to garden and land-scape, read, listen to music, watch movies, and learn Spanish with my kids. I like to read most books, but lately Young Adult fiction: Divergent, The Hunger Games, The Maze Runner, The Mortal Instruments, Matched, etc. My name is Licia Kim. I was born in Arizona, but moved all over the West when I was young. (I’ve lived in Orem since 1990.) I earned a BA in Asian Studies (minor in Korean) from Continued on next page. New Library Aides 13 Continued from previous page. BYU in 1994. I raised my son as a single parent and now, I’m back in school working on a second Bachelor’s degree in history (minor in Chinese Studies). My son is a junior at BYU (where he also works in the library). I have studied Japanese, Korean, Chinese, and German. Kyle A. Funk Point of Origin: Champaign, IL Current Domicile: Orem, UT Major: Sociology, creative writing minor Talents: Memorization, writing, imperson-ations, comedy Favorite Readings: Science fiction, philosophy, science, poetry, social criticism, literature Hobbies: Running, hiking, reading, writing, improv, humor, music Hello, my name is Logan Voorhis. I am currently working towards a degree in music educa-tion, with an emphasis in voice/choir. I perform with UVU’s Chamber Choir, Man Choir, and Opera Workshop group. I am also a trombonist, perfoming with the Jazz and Pep bands here. I am a travel junkie and have been able to visit places as diverse as Washington, D.C., England, France, and China, mostly through my various performance experiences. My name is Michael Chukwuedo Osadebe. I am from west Africa, from an Ibusa (Igbo) speaking part of Nigeria. I am majoring in computer science. My talent is cracking jokes (I will crack your ribs with laughter) and story-telling. I enjoy traveling and playing football (soccer). I like dogs and rabbits. My name is Pablo Zarate. I was born and raised here, but my parents are of Mexican descent. I am a pre-health major and plan on going into either occupational or physical therapy. I was a member of the UVU Ballroom Dance Company, but I am now focusing on competing and performing individually with my partner. I also enjoy the outdoors.. My name is Pamela Gardner and I am a senior earning a BS degree in secondary history education, with minors in political science and Peace and Justice Studies. I am student teaching eighth grade history at Mount Nebo Junior High. When not doing homework, working, or planning lessons, I am usually reading a book. My name is Tiffany Duvall. I am 38 years old and I single mother of three. I am from Ameri-can Fork, where I reside today. I am undecided on my major, so for now I am getting my generals out of the way. However, I probably will go with majoring in psychology. I like playing games in my free time. Right now, Bingo is my favorite, but I enjoy all types of games. Hi, I’m Zacrey Monte Hansen. I go by Monte and I’ve lived in Utah, on and off, for most of my life. My major is Integrated Studies, focusing on English and Religious Studies. I have been published twice in Integrated Studies’ Intersections journal. I have also been pub-lished in The Journal of Contemporary Heathen Thought, Volume II. I spend my free time juggling my next paper, catching up on sleep, and having a good time with my friends. NEW AIDE PHOTOS Pictures of all new and current library aides are available on the shared drive: Access Services > LibraryAides-Fall2013.pdf

Utah Valley University. Library

Newsletters

Library newsletter

Staff newsletter

Mountain West Digital Library

English

text

http://utah-primoprod.hosted.exlibrisgroup.com/primo_library/libweb/action/dlDisplay.do?vid=MWDL&afterPDS=true&docId=digcoll_uvu_19UVULibrary/778